Terms and Conditions
Welcome to Mixkin Private Limited! These Terms and Conditions (“Terms”) govern your use of our website and mobile application (“App”), as well as the purchase of products from Mixkin Private Limited (Mixkin). By accessing or using our website, App and making a purchase, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our services.
1. Acceptance of Terms
By accessing and using our website, App and offline purchase, you acknowledge that you have read, understood, and agree to these Terms and Conditions. We reserve the right to change, modify, or update these Terms at any time without prior notice, and any changes will be effective once posted on our site. It is your responsibility to review these Terms periodically.
2. Use of Our Services
Eligibility: To use our services, you must be at least 18 years old or the age of majority in your jurisdiction.
Account: You may be required to create an account to make purchases. You agree to provide accurate, current, and complete information and to keep your account information updated.
Prohibited Activities: You agree not to use our services for any unlawful or prohibited purpose, including but not limited to:
Violating any local, state, national, or international law
Posting harmful, abusive, or illegal content
Using fraudulent payment methods or impersonating another person or entity
3. Account Registration
To access certain features of our Service, you may be required to create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account and password.
You agree to notify us immediately if you suspect unauthorized access to your account.
4. Information We Collect
We may collect the following types of information when you use our Service:
a. Personal Information:
Name, email address, phone number, billing and shipping address, and payment information.
Account details, such as username and password.
Purchase history and order details.
b. Non-Personal Information:
Browser type, device information, operating system, GPS location, and IP address.
Information about your use of our Service, such as pages visited, clicks, and search queries.
c. Cookies and Tracking Technologies:
We use cookies, web beacons, and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that allow us to remember your preferences, track your use of our Service, and improve site functionality.
5. How We Use Your Information
By providing your personal information, you consent to its collection, use, and disclosure by Mixkin for the purpose of marketing, promotional campaigns, and related communications.
This may include, but is not limited to:
Sending newsletters, offers, and updates
Personalized advertisements and recommendations
Participation in surveys, contests, or promotional events
To process and fulfill your orders (including payment processing and shipping).
To provide customer support and respond to your inquiries.
To improve and personalize your shopping experience.
To send promotional emails/sms or updates about our products, services, and special offers, if you have opted in to receive them.
To analyze trends, track website performance, and understand how users interact with our Service.
To comply with legal obligations or protect our rights and the rights of others.
6. How We Share Your Information
We may share your personal information with the following third parties:
Service Providers:
We may share your information with third-party service providers who assist us with payment processing, shipping, customer support, and marketing services. These providers are obligated to protect your information and use it only for the purposes we specify.
Business Transfers:
In the event of a merger, acquisition, or sale of our business or assets, your information may be transferred as part of the transaction.
Legal Compliance:
We may disclose your personal information if required by law, such as in response to a subpoena or legal process, or to protect our rights, property, and safety.
7. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
8. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
Access and Correction: You may request access to the personal information we hold about you and ask for corrections if necessary.
Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., if we need to retain it for legal or business purposes).
Opt-Out: You may opt out of receiving promotional emails at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
Cookies: You can control cookie preferences through your browser settings. However, disabling cookies may affect your experience on our Service.
9. Security of Your Information
We implement reasonable physical, technical, and administrative measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
10. Children’s Privacy
Our Service is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.
11. Third-Party Links
Our Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or the content of those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Product Information and Availability
Product Listings: We strive to provide accurate descriptions, pricing, and availability of products. However, we cannot guarantee that all information is error-free. Prices and availability may change without notice.
Order Acceptance: We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in pricing, or suspicion of fraudulent activity.
13. Pricing and Payment
Pricing: All prices listed on the website are in INR (Rupee) and are subject to change without notice. Taxes and shipping fees are calculated at checkout.
Payment Methods: We accept various payment methods, including credit/debit cards, Net banking, UPI and other online payment systems. You agree to provide accurate and valid payment information at the time of purchase.
Billing: By making a purchase, you authorize us to charge the payment method for the total order amount, including taxes and shipping costs.
14. Taxes
You shall be responsible for payment of all fees / costs / charges associated with the purchase of products on the website and you agree to bear all applicable taxes, cesses etc. levied thereon. You are responsible to ensure that (if applicable) you are registered under applicable taxation laws and will update your correct tax registration details on our website / App. We will not be liable in case tax credits are denied to you under taxation laws due to reasons attributable to you. You hereby acknowledge and agree that we shall not revise Invoices. You will reverse tax credit availed if any on the returned product and undertake to disclose the details of credit note while reporting for your taxes. Further, you agree to indemnify and hold harmless us for all losses, liability incurred by us on account of your action or inaction in compliance with the applicable laws.
15. Shipping and Delivery
Please refer to our Shipping Policy for details on shipping, delivery times, and shipping fees.
We are not responsible for delays caused by third-party carriers, weather conditions, or other unforeseen circumstances.
16. Communications
When you visit our website / App or send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mail or phone calls from us with respect to your order.
17. Returns and Refunds
Please refer to our Return and Refund Policy for information on how to return products and request refunds.
Products must meet our return criteria, and you may be responsible for return shipping costs unless the item was defective or we made an error.
18. Privacy Policy
By using our services, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal data. We are committed to protecting your privacy and complying with applicable privacy laws.
19. Cookie Policy
By using our Product/Services, you consent to the use of cookies in accordance with Cookie policy.
20. Intellectual Property
All content on our website and App, including text, images, logos, graphics, and software, is the property of Mixkin Private Limited or its licensors and is protected by copyright and intellectual property laws.
You may not use, reproduce, or distribute any content from our website or App without our written consent.
21. User-Generated Content
If you submit content, such as reviews, feedback, or comments, you grant us a non-exclusive, worldwide, royalty-free license to use, modify, and display that content in connection with our business.
22. Limitation of Liability
To the fullest extent permitted by law, Mixkin Private Limited will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website, App, or products.
Our liability for any claim is limited to the amount you paid for the specific product or service in question.
23. Indemnification
You agree to indemnify and hold harmless Mixkin Private Limited, its affiliates, employees, agents, and partners from any claim, loss, or damage arising from your use of our website, App, or any violation of these Terms.
24. Governing Law
These Terms and Conditions are governed by the laws of Bhubaneswar Jurisdiction. Any disputes related to these Terms will be resolved in the courts of Bhubaneswar Jurisdiction.
25. Dispute Resolution
Any disputes or claims arising from your use of our services will be resolved through arbitration/mediation, and you agree to resolve such disputes in good faith.
26. Losses
We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when a contract for the sale of goods by us to you was formed.
27. Termination
We reserve the right to suspend or terminate your access to our services at any time for reasons including but not limited to violations of these Terms or any fraudulent activity.
28. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at: customercare@mixkin.in